FAQ

When will my order be dispatched?

Orders are usually processed within 1 to 2 days (Monday to Sunday). Once dispatched, you'll receive a confirmation email with tracking details.

How long does delivery take within the UK?

Standard delivery takes approximately 6 to 10 days (Monday to Saturday). Please note that this may vary during busy periods.

Do you offer free shipping?

Yes, we offer free standard delivery across the United Kingdom. All orders are shipped via Royal Mail.

Can I change my delivery address after placing an order?

If your order hasn't been processed yet, we can update your address. Please contact us within 24 hours at contact@baglylondon.co.uk.

How can I track my order?

Once your parcel is on its way, you’ll receive a tracking number by email. You can also follow the status of your shipment via our Order Tracking page.

What if my parcel arrives damaged?

If your parcel is visibly damaged on delivery, we recommend refusing the package and contacting us immediately. If you weren’t present at delivery, email us with a photo of the parcel at contact@baglylondon.co.uk.